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Return Policy


 

So If you are not over the moon with your purchase at Janielanie, we will do what we can to make it better.  

Please see our return policy below:

-We must receive all returns within 30 days of the date you made your purchase. That means the item must be in our hands within those 30 days. Please be advised we do not except returns after 30 days. NO EXCEPTIONS. Please email us that you are returning an order and we will send address to return items to. 

-All clearance or sale items are FINAL SALE and may not be exchanged or returned.

-Items returned must be in original, resell-able condition with original tags attached. Items must be in unwashed, unworn and unaltered condition.  They cannot have any odors such as cigarette or perfume.  Items will not be accepted if they have pet dander, deodorant or makeup stains such as foundation residue, lipstick, blush, mascara, etc.  Items received in less then perfect condition will not be accepted. Please inspect your item before returning and if you have worn your item besides just trying it on, it is not eligible to be returned.

-Include your original receipt with order number on it and mark item(s) you wish to return.  If we do not have the receipt we will not know who the return is from and who to issue a store credit too.

-Shipping is NON-REFUNDABLE 

-We will process your return within 3-10 business days from when it is received.

-Please note returns are issued STORE CREDIT ONLY. NO EXCEPTION. We will send you a code via email with the amount of store credit issued. Please note we are not responsible for lost or stolen packages. Make sure to keep tracking number for your records. Return gift cards are good for 2 years from issue date. 

-Defective item. We check all items before they are sent to you. In the unusual event you receive a defected item you have 7 days from when you received your order to contact us for a store credit or exchange. janielanieclothing@gmail.com. Defects must be reported before the item has been worn, washed or had tags removed. Otherwise it is considered a final sale  

-Weekly Specials are Final Sale and cannot be returned or exchanged.

-FREE ITEMS WITH PURCHASE. If you receive a free item with your order, you must return the free item if you are returning your order. It must be in new, unused, unworn condition with tags attached. No EXCEPTIONS. If you do not return the free item or it is in less then perfect condition then the price for the free item will be deducted from your return.

-Orders that are not packaged with care and/or improperly packaged when sent back are subject to a 10% restocking fee. If they are damaged because of lack of packing care a credit will not be issued.

-Out of country orders are responsible for paying import fees your country may require.

 Return shipping is paid for by customer.

 Large returns are subject to a re-stocking fee.

Continuous store credit returns are subject to a re-stocking fee.

Exchange Policy:

We have a limited number of each item so if you need to make an exchange for a different size please contact us as soon as possible to ensure you get the size you need. We will accept exchanges within 30 days of you receiving your package but cannot guarantee we have the size in stock.  If we do have the item you want in the size indicated we will promptly mail it to you once the returned item is received. Shipping is non-refundable. Shipping is paid for by customer.

Please email for all returns and exchanges and we will send address to return items too.

 

Changing or cancelling an order:

If your order has not left our premises then we can change or cancel the order.  Please contact us as soon as possible with any changes you may have or if you need to cancel your order.  We try to process our orders as quickly as we can so once an order is shipped we cannot change it.